Civic Agents: The Rise Of AI In Modern Public Service

Session description

Governments are starting to use AI agents to improve how services are delivered—from permits and public works to citizen support. These “Civic Agents” are helping staff work more efficiently and making public services easier to access.

In this session, we’ll look at real examples from local governments already using AI, and share a simple 5-step framework (Purpose, Pilot, Playbook, Production, Performance) for scaling these solutions. Whether you're in tech or public service, you’ll walk away with practical ideas to start or grow your AI journey.